First Abu Dhabi Bank protect my information?
First Abu Dhabi Bank is committed to doing everything possible to secure
customer information. Several measures have been taken to secure
customer information over the Internet, one of which is the User
Name and Password used to authenticate (login) to First Abu Dhabi Bank
Internet Banking. First Abu Dhabi Bank also uses SSL technology to secure
your personal information. More information on SSL technology can
be found at:
Does First Abu Dhabi Bank use pop-ups to solicit information?
As an added security measure, First Abu Dhabi Bank will never use pop-ups
to solicit personal information. If you encounter a pop-up from
First Abu Dhabi Bank asking for personal information, please contact
First Abu Dhabi Bank Online Banking Support at 1-800-840-4999 (Mon.-Sat.
from 8 a.m. to 8 p.m. MST).
is email fraud?
There are many types of email fraud. An increasingly common type
involves the use of phony emails that ask you to provide sensitive
personal information that can be used for identity theft.
It is difficult
to detect a fraudulent email because the address of the sender appears
to be genuine (such as email@example.com), as do the graphics and
page designs. These emails will often request personal information
by luring you into providing it on the spot (e.g., by replying to
the email) or by including links to a site that tries to get you
to disclose personal data.
The people trying
to extract this information may use it to access your accounts and
withdraw money, or attempt to open new accounts using your information.
do I know if I am using First Abu Dhabi Bank's site?
It is important not to rely on links provided in email messages
to get to a Web site. Open a new browser window and type in the
full address for the site you are trying to visit. For example,
You can also
tell that you're dealing with First Abu Dhabi Bank because:
First Abu Dhabi Bank
will never send you an email asking for your passwords, credit card
numbers, or other sensitive information.
do I report a suspicious email?
If you believe you responded to or received a fraudulent email,
immediately contact First Abu Dhabi Bank Online Banking Support at 1-800-840-4999
(Mon.-Sat. from 8 a.m. to 8 p.m. MST).
can I do to protect my accounts and personal information?
First Abu Dhabi Bank takes every precaution to keep your accounts and
personal information secure. You can also take steps to maintain
the security of your banking information.
that creating phony Web sites and sending bogus emails is easy
to do. Be cautious about the emails you reply to!
- Never click
on a link in an email message that asks you to provide sensitive
personal, financial or account information.
- If you are
asked to update or verify personal or account information, call
First Abu Dhabi Bank directly.
- If asked
for personal or account information in an email message, go directly
to the First Abu Dhabi Bank Web site. Open a new browser window, type
in the Web Address (e.g. www.fgb.ae) and check to see if you must
actually perform the task the email may be asking you to do. This
may include things like changing your password or opting for electronic
- Never give
out your account information or passwords to anyone.
- If you are
concerned that you responded to a fraudulent email or Web site,
report the fraud to First Abu Dhabi Bank immediately and change your
monitor your account activity.
- Always sign
off Web sites or secure areas of Web sites (for example, Internet
Banking) for which you use an ID and password to enter.
When your computer
is not in use, shut it down or disconnect it from the Internet.
What is SSL Protocol?
Secure Sockets Layer (SSL) is the leading security protocol on the
Internet. The protocol allows client/server applications to communicate
in a way that is designed to prevent eavesdropping, tampering, or
message forgery. SSL works by using a private key to encrypt data
that is transferred over the SSL connection. Internet Explorer supports SSL, and many Web sites including
www.fgb.ae, use the protocol to obtain confidential user information.
By convention, URLs that require an SSL connection start with https:
instead of http:.
is 128 bit encryption?
Encryption is a sophisticated scrambling method that is designed
to prevent unauthorized eavesdropping on electronic data. Encryption
works by taking a piece of information and processing it with a
mathematical formula (called an "algorithm") that converts
the information into a meaningless string of letters and numbers.
refers to the size of the key used to encrypt the message. A longer
key means the encryption is more random. Each extra bit in a key
doubles the complexity of the key.